Welcome!
Parul is an Author, Speaker and a Customer Experience Consultant.
She writes in multiple mediums and styles, from Children's books to Business Writing. Parul's goal is to write and educate about processes which have become traditions and habits, to enable better conversations.
Her debut book is Shine a Light on Diwali, a book about how an American-born, Indian-Heritage family celebrates Diwali outside of India. As of 2025, she has 4 titles and an activity book - you can view them below.
Parul is also a columnist for Inc.com, you can find her articles about Customer and Employee Experience on Inc.com. Parul's debut business book also launched in 2025 - titled The Customer Success Talent Playbook.
Along with her writing, Parul is available for workshops and speaking engagements, check out the "Work Together" page.